Cancellation & Refund Policy

Please read this page carefully to understand our cancellation and refund policy which applies to all orders.

Our customer support team is here to help.

Because we know you will obsess over our deep dish pies, all sales are final. After an order has been placed, we are unable to make alterations or cancellations. However, if your Rupiani's products arrive damaged or spoiled, or if you have received incorrect items, please contact customer support within 14 days of delivery. We'll do the right thing.

Nonna Vera always said, "È una tua responsabilità!" Essentially, what this means is that once an order has been shipped, it is the customer's responsibility to track the package and ensure the pizza is retrieved ASAP upon delivery and placed in the freezer. Rupiani's is not liable for lost, stolen, or defrosted products as a result of not being placed in the freezer in a timely manner by the customer.

While the vast majority of orders do arrive on time, delays due to weather (it's the "Windy City" guys, c'mon!) and other conditions are possible and can occur. We do not provide refunds or re-shipments for orders that did not arrive within this estimated timeframe.